f999 Privacy Policy

f999 collects various types of information to run its services smoothly. A detailed description of each type is provided below.

2.1 Identity Information

The following information is collected from you at the time of registration:

• Full name
• Date of birth (for age verification — to confirm 21+ years)
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent money laundering, f999 conducts identity verification where required. The following information may be requested during this process:

• National ID (NID) or passport details
• Proof of address
• Payment method verification documents

2.3 Financial Information

We collect payment-related information to facilitate deposits and withdrawals. bKash, Nagad, Rocket, Upay and bank transfer are used for deposits and withdrawals on f999. Transaction numbers and reference details from these transactions are stored.

2.4 Usage Information

Information collected automatically while using the platform:

• IP address and device identifiers
• Browser type and operating system
• Time spent on the platform and activity history
• Gaming history and betting records
• Login date and time

f999 uses collected information only for specific, clear and lawful purposes. A description of each purpose is provided below:

4.1 Account Management

Identity information is used to create, verify, manage and secure your account. Login, password recovery and OTP verification rely on this information.

4.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals and to maintain transaction records. The minimum deposit on f999 is ৳200 and the minimum withdrawal is ৳500.

4.3 Customer Support

Support team members can view the necessary account information to resolve your questions or issues. f999's support service is available 24/7 in both Bengali and English.

4.4 Responsible Gaming

We monitor gaming history and usage patterns to identify potentially problematic behaviour and provide timely assistance. This information plays an important role in ensuring responsible gaming.

4.5 Fraud Prevention and Security

Usage data and financial information are analysed to protect accounts, prevent money laundering and identify unauthorised activity. This is essential for the security of all users.

4.6 Service Improvement

Aggregated usage data is analysed to improve the platform's functionality, usability and gaming experience. This analysis is conducted without identifying individual users.

4.7 Communication

Your mobile number and email address are used to send important account-related notifications, security alerts and relevant information.

f999 does not sell your personal information. However, necessary information may be shared with specific third parties in the limited circumstances listed below:

6.1 Payment Service Providers

Necessary transaction information is shared with the relevant payment gateways to facilitate bKash, Nagad, Rocket, Upay and bank transfers. These service providers are bound by their own privacy policies.

6.2 Game Providers

Necessary session information may be shared with game software providers to run games from Evolution, Pragmatic Play Live, PG Soft, JILI and other studios smoothly.

6.3 Legal Obligations

f999 may be required to provide information to authorities under a court order, government investigation or other legitimate legal requirement.

6.4 Fraud Prevention Services

Security-related information may be shared with specialist service providers for fraud detection and money laundering prevention. In such cases, personally identifiable information is kept to a minimum.

6.5 Third-Party Accountability

Data protection agreements are in place with all third parties that f999 works with. These agreements ensure that they use information only for the specified purposes and maintain appropriate security.

As an f999 user, you have certain important rights regarding your personal information. You can contact our support team to exercise these rights.

8.1 Right to Access Information

You may request to know what information f999 holds about you at any time. We will respond as quickly as possible after receiving such a request.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. Some information can be changed directly in your account settings.

8.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, information that is essential for meeting legal obligations or protecting legitimate interests may not be possible to delete immediately.

8.4 Right to Object to Processing

You may object to certain processing activities, including marketing communications. In such cases we will give your request proper consideration.

8.5 Right to Close Account

You may request to close your f999 account at any time. All pending transactions must be settled before the account is closed.

f999 reserves the right to amend and update this privacy policy as needed. The policy may be changed under the circumstances described below:

• When new features are added to the platform's services
• When new payment methods or technologies are introduced
• When legal or regulatory requirements change
• When best practices in data protection improve

10.1 Notice of Changes

In the case of significant changes, users will be notified via their registered email address or through a notice within the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

10.2 Previous Versions

This page always displays the latest and current privacy policy. The date of the most recent update is noted at the top of each version.

To learn more about f999, read our About Us page, which describes the platform's goals and services.